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SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers XSCF User’s Guide
C H A P T E R 5
Overview of the XSCF Shell

This chapter describes how to use the XSCF Shell. The chapter also describes how to use commands and log in with an XSCF user account. It also explains command errors.

5.1 Overview of the XSCF Command Shell

Performing certain XSCF commands on the XSCF Shell terminal can display the server status so that control and configuration information related to system operation can be viewed.

The XSCF commands are effectively used by users who have created user accounts for the XSCF Shell terminal but cannot use the XSCF Web.

The following XSCF commands can be used from the XSCF Shell prompt (XSCF>) displayed after login to XSCF.

There are nine user privilege types as described below. For details on setting the user privilege, see Chapter 2. For details on the operations available with each user privilege level, see Chapter 1 or the Administration Guide.

  • domainop: The user can refer to all status information in a domain.
  • domainmgr: The user can perform domain power operations.
  • domainadm: The user has domain administrator privilege and can perform every type of domain operation.
  • platop: The user can refer to all status information in the entire system.
  • platadm: The user has system administrator privilege and can use almost all XSCF Shell commands
  • useradm: The user can manage user accounts.
  • auditop: The user can refer to the audit method of the XSCF and the audit records.
  • auditadm: The user can control the audit to the XSCF.
  • fieldeng: The user can perform the commands for FEs.

TABLE 5-1 outlines the XSCF Shell commands. For details on each command and user privileges, see the man page or the XSCF Reference Manual.


TABLE 5-1XSCF Commands

Command

Description

adduser

Creates an XSCF user account.

deleteuser

Deletes an XSCF user account.

disableuser

Disables an XSCF user account

enableuser

Enables an XSCF user account.

showuser

Displays XSCF user account information. Alternatively, it displays the user's own user account information.

password

Changes an XSCF user account password. Alternatively, it changes the user's own XSCF user account password.

setpasswordpolicy

Configures the XSCF password policy.

showpasswordpolicy

Displays the XSCF password policy.

setprivileges

Assigns user privileges.

setloginlockout

Configures the lockout of user accounts.

showloginlockout

Displays the lockout setting of user accounts.

setnetwork

Configures the XSCF network.

shownetwork

Displays the XSCF network settings and XSCF-LAN network status.

setroute

Configures the XSCF-LAN route.

showroute

Displays XSCF-LAN route settings.

sethostname

Specifies the XSCF-LAN host name and domain name.

showhostname

Displays the XSCF-LAN host name and domain name.

setnameserver

Sets the XSCF name servers (DNS servers) and the search paths.

shownameserver

Displays the XSCF name servers and the search paths.

applynetwork

Applies the network settings.

setdscp

Configures DSCP.

showdscp

Displays the DSCP settings.

nslookup

Checks for the name resolution of a host name.

ping

Checks the response for a host.

traceroute

Displays the network path to the host by list.

setpacketfilters

Sets the IP packet filtering rules to be used in the XSCF network.

showpacketfilters

Displays the IP packet filtering rules that are set in the XSCF network.

settimezone

Specifies the time zone.

showtimezone

Displays the time zone setting.

setdate

Sets the XSCF time.

showdate

Displays the XSCF time.

setntp

Configures the NTP server.

showntp

Displays the NTP server setting.

resetdateoffset

Resets the time subtraction between the XSCF and the domain.

showdateoffset

Displays the time subtraction between the XSCF and the domain.

setssh

Configures SSH. Generates RSA and DSA keys for SSH2 host authentication.

showssh

Displays the SSH settings and fingerprint.

settelnet

Configures telnet.

showtelnet

Displays the telnet settings.

setautologout

Sets the session timeout time of the XSCF Shell.

showautologout

Displays the session timeout time of the XSCF Shell.

setsmtp

Configures the SMTP server.

showsmtp

Displays the the SMTP server settings.

setemailreport

Configures mail notification.

showemailreport

Displays the mail notification settings.

setlookup

Enables or disables the use of an LDAP server for authentication and user privilege lookup.

showlookup

Displays information about whether an LDAP server is used for authentication and user privilege lookup.

setldap

Configures LDAP client settings.

showldap

Displays LDAP client settings.

setad

Configures Active Directory client settings.

showad

Displays Active Directory client settings.

setldapssl

Configures LDAP/SSL client settings.

showldapssl

Displays LDAP/SSL client settings.

sethttps

Configures the https settings.

showhttps

Displays the https settings.

setupplatform

  • Sets up platform-specific settings.
    Note: In the platform-specific settings, the following items can be optionally configured. Each item is the same as the setting of Chapter 2.
  • User Account settings
  • XSCF Network Settings
  • Internal DSCP Network
  • Domain Name Service
  • Network Time Protocol
  • SSH
  • HTTPS Server
  • Email Reports

setarchiving

Configures the log archiving function of XSCF.

showarchiving

Displays the settings of the log archiving function of XSCF.

setaudit

Configures the auditing of XSCF.

showaudit

Displays the settings of the audit of XSCF.

viewaudit

Displays the audit records (Audit trail) of XSCF.

setsnmp

Configures the SNMP Agent.

showsnmp

Displays the SNMP Agent settings.

setsnmpusm

Configures the USM management information for the SNMP agent.

showsnmpusm

Displays the USM management information for the SNMP agent.

setsnmpvacm

Configures the VACM management information for the SNMP agent.

showsnmpvacm

Displays the VACM management information for the SNMP agent.

setsunmc

Start or stop the Sun Management Center agent and make changes to its configuration.

showsunmc

Show setup information and status of Sun Management Center agent.

setdcl

Specifies the domain configuration information (DCL).

showdcl

Displays the domain configuration information.

showboards

Displays the component information and the COD information about a system board.

showdevices

Displays the domain information specified for a system board.

showdomainstatus

Displays the domain status.

setupfru

Specifies the number of XSB partitions of the system board and sets the memory mirror mode.

showfru

Displays the specified number of XSB partitions of the system board and the memory mirror mode that is set.

testsb

Diagnoses the system board.

addboard

Adds a system board to a domain.

deleteboard

Deletes a system board from a domain. Alternatively, it reserves a delete to the system board. If the deletion is reserved, the deletion is done after Oracle Solaris OS reboot.

moveboard

Moves a system board to another domain. Alternatively, it reserves a move to the system board. If the movement is reserved, the deletion is done after Oracle Solaris OS reboot of source domain, and the assignment to the new domain is done.

replacefru

Replaces a CPU/Memory Board unit, I/O unit, fan unit, PSU, or XSCF Unit in work performed according to the applicable guide.

addfru

Installs a CPU/Memory Board unit, I/O unit, fan unit, or PSU in work performed according to the applicable guide.

deletefru

Removes a CPU/Memory Board unit or I/O unit in work performed according to the applicable guide.

setdomainmode

Sets a hardware initial diagnostic level (No, standard, maximum).

Enables or disables break signal sending, host watchdog, automatic boot, and sets CPU operation mode.

showdomainmode

Displays the domain host ID, the hardware initial diagnostic level, information of enabled or disabled status on break signal sending, Host watchdog, automatic boot, and displays CPU operation mode, ethernet address (mac address).

sendbreak

Sends a break signal to the server.

showresult

Displays the exit status of the most recently executed command.

setlocale

Sets locale.

showlocale

Displays locale.

setaltitude

Sets altitude.

showaltitude

Displays altitude.

cfgdevice

Sets the connection destination of the DVD drive unit and tape drive unit. Displays the setting status information.

console

Connects to a domain console.

showconsolepath

Displays the operating status of the main console.

showenvironment

Displays the temperature, humidity, voltage, fan rotation speed, power consumption, and exhaust airflow.

showstatus

Lists degraded components.

showhardconf

Displays all components mounted in the server.

poweron

Turns on power to all domains or the specified domain.

poweroff

Turns off power to all domains or the specified domain.

reset

Resets the specified domain.

Note: The following three reset modes are available:

por: Domain system reset

request: Domain panic instruction

xir: Domain CPU reset

setpowerupdelay

Sets the warm-up time and the air-conditioning wait time.

showpowerupdelay

Displays the warm-up time and the air-conditioning wait time settings.

setshutdowndelay

Sets the UPS shutdown delay time at power failure.

showshutdowndelay

Displays the UPS shutdown delay time at power failure.

setdualpowerfeed

Sets the dual power feed.

showdualpowerfeed

Displays the dual power feed.

setlocator

Enables or disables the CHECK LED blinking.

showlocator

Displays the LED status.

switchscf

Switches the XSCF Unit state (Active/Standby).

ioxadm

Configures the External I/O Expansion Unit (IOBOX).

Displays the External I/O Expansion Unit settings.

clockboard

Sets/Displays the number of clock unit (CLKU) used when the next platform is powered on.

setdomparam

Rewrites the OpenBoot PROM environment variable that is compulsory.

getflashimage

Gets the firmware update program.

flashupdate

Updates the firmware program.

version

Displays the comprehensive firmware (XCP) version.

Displays the XSCF firmware version.

Displays the OpenBoot PROM firmware version.

prtfru

Displays the FRU-ROM data.

dumpconfig

Saves XSCF configuration information to the specified destination.

restoreconfig

Restores XSCF configuration information from the specified destination.

restoredefaults

Initialises the server or XSCF Unit to the factory shipping state.

snapshot

Saves log information to the specified destination.

showmonitorlog

Displays the XSCF monitoring messages on console in real time.

showlogs

Displays an error log, power log, event log, console log, panic log, IPL log, temperature/humidity log, and monitor message log.

fmadm

Monitors or controls the Fault Management Diagnosis Engines (FMDE).

fmdump

Dumps the fault event log containing FM diagnosis results.

fmstat

Displays the FMDE status.

unlockmaintenance

Forcibly release the locked status of the XSCF.

rebootxscf

Resets the XSCF.

who

Displays users who login to the XSCF.

man

Displays the man page of the specified command.

You can see the list of commands by executing man intro.

exit

Ends the XSCF Shell.


Note - In the M3000/M4000/M5000/M8000/M9000 servers, some of the commands are not available, depending on the model in use. For the support information of each command, see the man page or the XSCF Reference Manual.

5.2 Login to XSCF Shell

This section describes how to log in to XSCF. The user can log in to XSCF from an XSCF-LAN port using either SSH or telnet, or from the serial port.

5.2.1 Before Logging In

Note the following before attempting to log in:

  • For details on how to create, add, and delete user accounts, see Chapter 2.
  • After login, if the shell has not been accessed for a certain period, XSCF automatically terminates the shell. The default timeout period is 10 minutes. The timeout period can be specified. For details on specifying the timeout period, see Chapter 2.
  • In one domain, only one user can use the RW console (write-enabled console). While one user is using the RW console, another user cannot start another RW console in the same domain. For details on console connection, see Chapter 3.
  • When a login fails, see Appendix D.

Note - In this manual, the window of the XSCF Shell terminal is called the XSCF console.

5.2.2 Operation From a Terminal Connected to the Serial Port

This section describes how to log in from a terminal connected to the serial port.

1. After the terminal is connected to the serial port, press the Enter key on the terminal.

2. Enter a user account and password when prompted by XSCF.

3. Enter XSCF commands at the shell prompt (XSCF>) that is displayed after login to XSCF.

The following is a login example:

5.2.3 Operation for Connecting Via the XSCF-LAN (SSH)

This section describes how to log in to XSCF through an XSCF-LAN (SSH) connection.

1. Before logging in using SSH, check that the fingerprint is pre-stored. If you did not save the fingerprint, please connect to the serial port and use showssh(8) to make a memo of the fingerprint of the host public key.

2. From an SSH client, specify the IP address or host name of XSCF and the port number, if necessary (default port number 22), and use SSH connection via XSCF-LAN.

3. Enter a user account and password when prompted by XSCF.

4. The fingerprint of the host public key may be displayed with a request to confirm its authenticity. If it is authentic, enter 'yes' as the response, since the XSCF is correct with confirming the fingerprint.

5. Enter XSCF commands at the shell prompt (XSCF>) that is displayed after log in to XSCF.


Download
Note - To set the password for an XSCF user account, use the password(8) command. The shownetwork(8) command can be used to display XSCF-LAN setting information and the current network connection status.

The following is a login example:



When the SSH connection is done using a user key, install the user public key in XSCF in advance. See Chapter 2 for instructions on how to install the user public key.

The following example shows a login using a user public key:

5.2.4 Operation For Connecting Via the XSCF-LAN (Telnet)

This section describes how to log in to XSCF via an XSCF-LAN (telnet) connection.

1. Enter the IP address or host name of XSCF and port number 23, and use telnet via XSCF-LAN.

2. Enter a user account and password from the XSCF console.

3. Enter XSCF commands at the shell prompt (XSCF>) that is displayed after you login to XSCF.

4. The following is a login example:



5.3 View Server Status and Control Commands

This section describes the typical XSCF Shell commands that can be used to display the server status, operate the server, and control the server. For details on the commands, see the man page or the XSCF Reference Manual. For XSCF setup commands, see Chapter 2.

showenvironment

The showenvironment(8) command displays the values of all sensors in the server. By finding out the intake temperature, humidity, voltage, and fan rotation speed in the server, the system administrator can check for errors in the system environment.

In addition, by knowing the power consumption and volume of air exhausted from the server, the plant administrator can identify the specific areas in the installation site where the energy consumption can be reduced.

showlocator/setlocator

These commands display status information indicated by the LEDs on devices and the operator panel of the server. Finding out information on device errors is helpful in component degradation and replacement. Also, the system administrator can use the commands to identify the target device among many devices.

showconsolepath

The showconsolepath(8) command displays the operating status of the domain console. By finding out the users of domain consoles, the system administrator can notify the users before a user performs a server operation or server control.

fmadm / fmdump / fmstat

The server has an architecture that performs fault management (FMA) for CPUs, memory, and the I/O system during Oracle Solaris OS operation. The system administrator can use the fmadm(8) command to display configuration and status information about individual FMA modules that detect faults, perform fault diagnoses, and resolve faults. The command can also list faulty and degraded resources. The fmstat(8) command displays the processing time and number of events for each FMA module. The fmdump(8) command displays detailed fault information so that system administrator can determine faulty resources.

showdomainstatus

The showdomainstatus(8) command displays the current operating status of a domain. The system administrator can find out the status of each domain from its power on time to its operation start time.

reset / poweron / poweroff

There are three types of resets: the system reset, the panic instruction, and the CPU reset. To reset a domain, the system administrator can perform the reset(8) command with one of these three types specified. Performing the poweron(8) or poweroff(8) command can turn power on or off to a constructed domain in the system configuration.

sendbreak

The system administrator can use the sendbreak(8) command to send a break signal to the Oracle Solaris OS.

5.4 Server Configuration Information Commands

This section describes the typical XSCF Shell commands used to display configuration information on components in the server, such as the number of CPUs and memory capacity, the XSCF network configuration, the time, and degradation information.

showhardconf

The showhardconf(8) command lists all the components mounted in the server and their status information. A problem component is indicated by a mark (*). The system administrator can check the component configurations and the numbers of different types of components.

shownetwork / showhostname / showroute / shownameserver / showdscp

The shownetwork(8) command displays the IP addresses, masks, and network connection information for the XSCF-LAN and ISN installed in the XSCF Unit. Also, the shownetwork(8) command displays the XSCF network connection status. By finding out the amount of data sent or received through a particular interface, the system administrator can check the LAN connection status and the management network load. The showhostname(8) command displays the current host name for the XSCF unit. The showroute(8) command displays routing environment such as destination IP addresses. The shownameserver(8) displays the DNS server. The system administrator can view the interface information required for the XSCF network. The showdscp(8) command displays the IP addresses assigned for DSCP usage. The showpacketfilters(8) command displays the IP packet filtering rules that are set in the XSCF network.

showntp / showdate

The showntp(8) command displays the NTP server configured with the server and the XSCF's own local clock informations. The showdate(8) command displays the system standard time (XSCF time). The system administrator can use the showdate(8) command to determine the reference time used in the server.

showstatus

The system administrator can use the showstatus(8) command to list degraded components.

5.5 Domain Control and Maintenance Commands

This section describes the typical XSCF Shell commands that manage resource assignment to domains and resource removal from domains, install devices, remove devices, replace devices, and enable or disable functions.

showdevices / cfgdevice
For

The cfgdevice(8) command displays the domain to which a DVD drive unit or tape drive unit is assigned. Also, the cfgdevice(8) command can be used only on M8000/M9000 servers. The showdevices(8) command displays the operating status of resources installed on a system board (XSB). The system administrator can use this command to determine the devices to be assigned to a domain and check whether the DR function can be used to connect or disconnect an XSB.

console

The console(8) command establishes a connection to the domain console. This command supports both interactive and read-only connections.

showdcl / setdcl

The showdcl(8) command displays the domain configuration information (DCL) specified for individual domains or LSBs that compose a domain, and the setdcl(8) command specifies the configuration. The system administrator refers to and specifies DCL when adding an XSB to a domain.

showfru / setupfru

The showfru(8) command displays the locations of devices, such as system boards, mounted in the server and resource partition information, and the setupfru(8) command specifies these locations and this information. The system administrator can use the commands for effective use of resources.

addfru / deletefru / replacefru

The addfru(8) command is used to select a device, such as a CPU/Memory Board unit, I/O unit, fan unit, or PSU, to add it to the server, and the deletefru(8) and replacefru(8) commands are used to select and remove or replace, respectively, such a device mounted in the server. Each type of operation can be performed interactively with menus.

showboards / addboard / deleteboard / moveboard

The showboards(8) command displays status information about a system board (XSB). The system administrator can use the command to find out whether a system board has been configured to a domain or unconfigured from it, and to find out whether this operation was successful. The addboard(8) command adds a system board to the domain, the deleteboard(8) command removes a system board, and the moveboard(8) command moves a system board.


Note - In the M3000 server, the domain configuration cannot be changed.

showdomainmode / setdomainmode

In a certain domain, the user may want to suppress the break signal or panic with host watchdog or disable the automatic boot function. The system administrator can use the showdomainmode(8) command to display the related function settings and the setdomainmode(8) command to suppress or disable one of these functions for a domain. Also, the showdomainmode(8) command displays a domain host ID and ethernet address (mac address).

5.6 View and Archive the XSCF Logs

This section describes the XSCF commands that fetch and display server operation logs, console logs, temperature histories, and error logs from XSCF log files which also configure the information for archiving XSCF logs to a host.

For details on error logs, see Appendix B.

showlogs

The showlogs(8) command displays error logs, power logs, event logs, console logs, panic logs, IPL logs, and temperature/humidity logs. The system administrator can use the command to check the operating status of the server and the cause of any error in the system.

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showarchiving / setarchiving

The showarchiving(8) and setarchiving(8) commands display and specify, respectively, the information required for saving XSCF log information to servers. The system administrator can use these commands to set up automatic, secure archiving of logs to a specified archive host.

5.7 User Management and Security Commands

This section describes the typical XSCF commands for user management and security management.

showuser / adduser / deleteuser / enableuser / disableuser

The showuser(8) command can be used to list XSCF user accounts or display information about a particular user account. The adduser(8) and deleteuser(8) commands add and delete user accounts. The enableuser(8) and disableuser(8) commands enable and disable, respectively, user accounts.

password / setprivilege / showpasswordpolicy / setpasswordpolicy

The password(8) and setprivilege(8) commands set passwords and user privileges, respectively, for user accounts. The showpasswordpolicy(8) and setpasswordpolicy(8) commands display and specify the validity of passwords and other password policy information.

showlookup / setlookup / showldap / setldap / showad / setad / showldapssl / setldapssl

The showlookup(8) and setlookup(8) commands display and specify information on whether an LDAP server should be used for looking up the authentication and the user privilege. The showldap(8) and setldap(8) commands display and specify LDAP client settings, which are used when retrieving data from an LDAP server. The showad(8) and setad(8) commands display and specify Active Directory client settings, which are used when retrieving user informations from an Active Directory server. The showldapssl(8) and setldapssl(8) commands display and specify LDAP/SSL client settings, which are used when retrieving user informations from an LDAP/SSL server.

showaudit / setaudit / viewaudit

The showaudit(8) and setaudit(8) commands display and specify information such as which events can be subject for auditing. The system administrator can use the viewaudit(8) command to display audit records (audit trail).

showloginlockout / setloginlockout

The showloginlockout(8) and setloginlockout(8) commands display and specify information on whether to refuse a user login for a certain period of time after multiple attempts to log in to that user account failed.

showssh / setssh

The showssh(8) and setssh(8) commands can be used to display and specify the information on whether or not to enable the SSH access when a user logs in to XSCF. These commands can be used in generating the host key, registering/deleting the user public key, setting the timeout period of XSCF Shell, and setting whether or not to permit the SSH access from domain to XSCF via DSCP.

5.8 Use the XSCF Other Commands

The following XSCF Shell commands end the XSCF Shell and display version information. (Note)


Note - The server provides many other commands. For details on these commands, see the man page or the XSCF Reference Manual.

exit

The exit(1) command ends the XSCF Shell.

version

The version(8) command displays the comprehensive firmware version (XCP version, see Note) of the XSCF firmware and POST/OpenBoot PROM firmware. The system administrator can display version information when upgrading firmware.


Note - XCP: XSCF Control Package that includes the programs which control the hardware components making up a computer system.

5.9 View XSCF Shell Error Messages

TABLE 5-2 lists the typical messages from each XSCF Shell command.

Mail
TABLE 5-2 Error Messages of XSCF Shell Commands

Message

Meaning

Invalid parameter.

An abnormal parameter error has occurred.

Operation failed.

Abnormal end.

Permission denied.

An execution authority error has occurred.

Operation not supported on this system.

Unsupported function.

Operation interrupted.

Processing interruption from user.

The current configuration does not support this operation.

Abnormal configuration.

A hardware error occurred. Please check the error log for details.

A hardware error has occurred.

An internal error has occurred. Please contact your system administrator.

An XSCF internal error has occurred.


Note - The error message depends on the command. Therefore, you will occasionally see more messages.


SPARC Enterprise M3000/M4000/M5000/M8000/M9000 Servers XSCF User’s Guide821-2797-10

Copyright © 2010, Oracle and/or its affiliates. All rights reserved.

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      • For Microsoft 365 Germany go to portal.office.de/account.

    2. Select Office 365 apps to begin the installation.

    The 64-bit version is installed by default unless Office detects you already have a 32-bit version of Office (or a stand-alone Office app such as Project or Visio) installed. In this case, the 32-bit version of Office will be installed instead.

    To change from a 32-bit version to a 64-bit version or vice versa, you need to uninstallOffice first (including any stand-alone Office apps you have such as Project of Visio). Once the uninstall is complete, sign in again to www.office.com and select Other install options, choose the language and version you want (64 or 32-bit), and then select Install. (See Install Visio or Install Project if you need to reinstall those stand-alone apps.)

    Notes:

    • For Microsoft 365 operated by 21 Vianet go to login.partner.microsoftonline.cn.

    • For Microsoft 365 Germany go to portal.office.de.

  4. This completes the download of Office to your device. To complete the installation, follow the prompts in the 'Install Office' section below.

    Tip:Don't see an install option after signing in? There could be an issue with your account. Select Need help? from above and review the solutions under Account questions.

Install Office

  1. Depending on your browser, select Run (in Microsoft Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).

    If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.

    The install begins.

  2. Your install is finished when you see the phrase, 'You're all set! Office is installed now' and an animation plays to show you where to find Office applications on your computer. Select Close.

Installation or sign in issues?

Tip: You can download and install the Microsoft Support and Recovery Assistant to help with Microsoft 365 installation issues on a PC. For more information, see About the Microsoft Support and Recovery Assistant.

If you're having an installation issue such as Office taking long to install, try Need help? for a list of common issues.

Activate Office

  1. To open an Office app, select the Start button (lower-left corner of your screen) and type the name of an Office app, like Word.

    If you have Windows 8.1 or 8.0, type the name of an Office app on the Start screen. Can't find your Office apps?

  2. To open the Office app, select its icon in the search results.

  3. When the Office app opens, accept the license agreement. Office is activated and ready to use.

    Note: The Activation Wizard appears if Office has trouble activating. Complete the steps in the wizard to finish activating Office.

Sign in and install Office

  1. Go to www.office.com and if you're not already signed in, select Sign in.

    Note: If you're using Microsoft 365 operated by 21 Vianet, sign in with your work or school account to login.partner.microsoftonline.cn.
    If you're using Microsoft 365 Germany, sign in with your work or school account to portal.office.de.

  2. Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account. I forgot the account I use with Office

  3. After signing in, follow the steps that match the type of account you signed in with.

    You signed in with a Microsoft account

    • From the Office home page select Install Office to start the download.

    You signed in with a work or school account

    1. From the Microsoft 365 home page select Install Office (if you set a different start page, go to aka.ms/office-install).

      Notes:

      • For Microsoft 365 operated by 21 Vianet go to login.partner.microsoftonline.cn/account.

      • For Microsoft 365 Germany go to portal.office.de/account.

    2. Select Office 365 apps to begin the download.

    Note:Don't see an install option after signing in? There could be an issue with your account. Select Need help? from above and review the issues listed in the section Account questions.

  4. Follow the instructions below to complete installing your Office apps.

Install Office

  1. Once the download has completed, open Finder, go to Downloads, and double-click Microsoft Office installer.pkg file (the name might vary slightly).

    Tip: If you see an error that says the Microsoft Office installer.pkg can't be opened because it is from an unidentified developer, wait 10 seconds and move the downloaded file to your desktop. Hold Control + click the file to launch the installer.

  2. On the first installation screen, select Continue to begin the installation process.

  3. Review the software license agreement, and then click Continue.

  4. Select Agree to agree to the terms of the software license agreement.

  5. Choose how you want to install Office and click Continue.

  6. Review the disk space requirements or change your install location, and then click Install.

    Note: If you want to only install specific Office apps and not the entire suite, click the Customize button and uncheck the programs you don't want.

  7. Enter your Mac login password, if prompted, and then click Install Software. (This is the password that you use to log in to your Mac.)

  8. The software begins to install. Click Close when the installation is finished. If Office installation fails, see What to try if you can't install or activate Office for Mac.

Launch an Office for Mac app and start the activation process

  1. Click the Launchpad icon in the Dock to display all of your apps.

  2. Click the Microsoft Word icon in the Launchpad.

  3. The What's New window opens automatically when you launch Word. Click Get Started to start activating. If you need help activating Office, see Activate Office for Mac. If Office activation fails, see What to try if you can't install or activate Office for Mac.

Installation notes

Installation notes

How do I pin the Office app icons to the dock?

  1. Go to Finder > Applications and open the Office app you want.

  2. In the Dock, Control+click or right-click the app icon and choose Options > Keep in Dock.

Can I install Office on my iPhone or iPad?

Yes, see Install and set up Office on an iPhone or iPad and set up email on an iOS device (iPhone or iPad).

Sign in or installation FAQ

The following are a few of the more common questions or issues when trying to install Office.

Tip: Don't see your issue listed? Try Troubleshoot installing Office for additional issues and their possible solutions.

Account questions:

I don't have a Microsoft account yet, or I forgot my username or password

Before you can install Microsoft 365 or Office 2021 you need to associate it with a Microsoft account, or work or school account.

If you have an Office for home product and bought Office at a retail store or online store, but don't have a Microsoft account, it's possible you haven't redeemed your product key yet (if you got one), or you missed the step for linking your recent purchase with an account. Do the following to link an account with Office.

For an Office for home product, go to office.com/setup and create a new Microsoft account or sign in with an existing one, then follow the remaining steps on that page such as entering your product key (if you have one). Your account is successfully associated with Office when you see the page, My Office Account followed by your Microsoft account email address, and a button to install Office. Select the PC or Mac tabs above to help you with the rest of the install process.

If the Microsoft account or work or school account isn't working, see I forgot the username or password for the account I use with Office.

I don't see an option to install Office after signing in with my work or school account

After signing in with your work or school account you don't see an option to install the desktop applications on the Microsoft 365 home page, go directly to the Microsoft 365 Software page instead. Select the language and bit-version you want (PC users can choose between 32-bit and 64-bit), and then click Install. See Step 2 and 3 on the PC or Mac tabs above to help you with the rest of the install process.

Notes:

  • If your organization uses Microsoft 365 operated by 21Vianet in China, sign in to the Microsoft 365 Software page at https://portal.partner.microsoftonline.cn/OLS/MySoftware.aspx.

  • If your organization uses Microsoft 365 Germany, sign in to the Microsoft 365 Software page at https://portal.office.de/OLS/MySoftware.aspx.

If you still don't see an option to install Office on the Microsoft 365 Software page, it's possible your admin hasn't assigned a license to you. Find out if you have a license to install Office.

If you're a student or teacher and your institution didn't give you a license, find out if you're eligible to Get Microsoft 365 for free.

I can't sign in with my work or school account

If you're trying to sign in with your work or school account to www.office.com and your sign in is blocked, it likely means your Microsoft 365 administrator set up a security policy that's preventing you from signing in to that location.

To install Office, try signing in directly to the Microsoft 365 Software page instead. Select the language and bit-version you want (PC users can choose between 32-bit and 64-bit), and then click Install. See Steps 2 and 3 on the PC or Mac tabs above to help you with the rest of the install process.

Notes:

  • If your organization uses Microsoft 365 operated by 21Vianet in China, sign in to the Microsoft 365 Software page at https://portal.partner.microsoftonline.cn/OLS/MySoftware.aspx.

  • If your organization uses Microsoft 365 Germany, sign in to the Microsoft 365 Software page at https://portal.office.de/OLS/MySoftware.aspx.

If you're still not able to sign in, contact your administrator.

Product key, purchase, and installing older versions of Office:

Product keys for Office

Not all versions of Office include a key, but if yours did, you need to redeem it before you can install Office. Go to office.com/setup and sign in with an existing Microsoft account or create a new one, then enter your product key. Follow the remaining prompts to finish linking your Microsoft account with this version of Office.

No product key or not sure if you need one? See Using product keys with Office.

How do I buy the latest version of Office?

The steps in this topic assume you have Microsoft 365 or Office 2021 and you're ready to install or reinstall it. Don't have the latest version yet?

Learn more about the differences between Microsoft 365 and non-subscription versions.

How do I install Office 2019, Office 2016, Office 2013, Office 2010, or Office 2007

Installation help for older versions of Office:

Install questions or errors during install

How many computers can I install Office on?

For Microsoft 365 subscriptions only: You can install Office on all your devices and be signed in to five at the same time. To learn more, see How sign in works in Microsoft 365.

If you have Microsoft 365 Family, you can also share your Microsoft 365 Family subscription with up to five family members or other people. Each person can install Office on all their devices and be signed in to five at the same time.

For a one-time purchase of Office such as Office Home & Student, Office Home & Business, or Office Professional: You can install these non-subscription versions of Office on only one computer. However, you may transfer Office to another computer that belongs to you if you experience a hardware failure or you buy a new computer. For more information, see the Microsoft License Terms for your product, or see this blog post, Office now transferable.

Check you have administrator rights on your computer

When installing Office on a PC, you must be an administrator on the PC computer where you want to install Office. If you're not sure, see Check if you have local admin rights to install Office.

How do I install stand-alone office apps such as Visio or Project?

If you bought a stand-alone version of an Office app, for example Visio or Word, in most cases you install this app in the same way you install the Office suite, by signing in to www.office.com with your Microsoft account, or work or school account and selecting Install for your stand-alone product.

If you have a subscription to Project Online Professional, Project Online Premium, or Visio Pro for Microsoft 365, see Install Project, or Install Visio for the steps to install the apps that are part of those subscriptions.

How do I install Office on my mobile device?

The Office apps are available to install on your iPhone and iPad, Android device, or Windows phone and tablet. See Set up Office apps and email on a mobile device.

Office is taking very long to install

If Office seems to be taking a very long time to install, this may be caused by problems with your internet connection, firewall, or anti-virus software. For possible solutions, see Office is taking long to install.

Office can also take long to install because of a slow internet connection (such as a dial-up connection). If you don't have a good connection, install Office using the Use the Office offline installer.

I received an error during install

Office won't install: Your computer must be running a supported operating system to install Office. You can find a list of which systems are supported on the system requirements page. For example, your install won't be successful if you're trying to install Office on a computer running Windows Vista or Windows XP operating system. If your computer can't install the full desktop version of Office, try the free Office Online apps using your desktop browser.

I received an error message: If you got an error message while trying to install Office and it has a Learn More link, select it to get information for how to troubleshoot that particular error. If there wasn't a link, see Troubleshoot installing Office.

I received an unsupported operating system message: If you got an unsupported operating system error message you may be trying to install Office on an unsupported device such as installing the Mac version of Office on a PC or vice versa, or trying to install Office on a Chromebook or other mobile device. See Unsupported operating system error when installing Office or Set up Office apps and email on a mobile device.

Help with specific applications, and help for Microsoft 365 admins:

I've installed Office, but I don't see OneNote

For information about how to download the desktop version of OneNote 2016 see OneNote is missing after installing Office 2019 or Microsoft 365.

Office is installed, but I'm not sure how to do something or want to learn more

If Office is installed, but you need help with Office basics, or learn how to do a specific task such as print a document, set up an account in Outlook, or use VLOOKUP in Excel, go to the top of this page and select Apps or Learn Office.

You can also type what you're looking for using the search bar in the upper-right corner.

I'm an Microsoft 365 admin, how do I assign licenses to users in my organization or buy more licenses?

If you're the Microsoft 365 admin of an Office for business plan, users in your organization can only install Office using the steps in this topic as long as your plan includes the desktop version of Office, and you've assigned the user a license and given them permission to install Office (Manage software download settings in Microsoft 365).

For information about how to assign licenses, see Assign licenses to users in Microsoft 365 for business.

If you've run out of licenses and need to purchase more, see Buy licenses for your Microsoft 365 for business subscription.

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